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Order Protection Shipping Insurance

What is Order Protection? covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can quickly file a claim in a few clicks.

You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart.

How do I purchase Order Protection?

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

How do I file a claim?

Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

What does Order Protection cover? covers your order for loss, damage, theft, wrong items, defective items and missing items.

How much does Order Protection cost?

Order Protection's pricing is dynamically generated based on your cart total. The cost is amounted to 2.75% of your overall cart total.

How long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same day. has 24/7 support staff so you can expect responses and communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.

You may qualify for a one-time appeasement even if you chose not to purchase Order Protection at checkout. Please contact our customer service team to see if your order qualifies. We are here to help!

How long do I have to make a claim?

You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.